Privacy Policy

Welcome to Boi Pok BD ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website: https://boipokbdstore.com/.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase books from our store.

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1. Information We Collect

When you visit or make a purchase from our store, we collect certain details to fulfill your order and provide you with a smooth shopping experience:

• Personal Identification Details: Name, delivery address, phone number, and email address.
• Order Information: The books you browse, add to your cart, and purchase.
• Payment Information: Transaction IDs and payment methods (e.g., bKash, Nagad, Rocket, Bank Transfer, or Cash on Delivery). Note: We do not store your private PINs or bank passwords.
• Technical Data: IP address, browser type, device information, and browsing activity collected via standard cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process, pack, and deliver your book orders.
• To confirm orders and send SMS or email updates regarding shipping status.
• To provide customer support and handle returns/replacements.
• To improve our website layout, catalog, and customer service.
• To prevent fraudulent orders and secure our website.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We only share details with trusted partners necessary to run our service:

• Courier & Delivery Services: Third-party couriers (such as Steadfast, Pathao, RedX, or Sundarban Courier) receive your name, phone number, and address strictly for delivering your parcel.
• Payment Gateways: Secured third-party payment gateways for processing digital transactions.
• Legal Requirements: If required by Bangladeshi law or to protect our legal rights.

4. Cookies and Web Tracking

Our website uses cookies to remember items in your shopping cart, analyze traffic, and enhance your browsing experience. You can choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

5. Data Security

We implement standard security measures to keep your data safe. While we use industry-standard encryption and security protocols on our website (boipokbdstore.com), please remember that no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections to any incorrect contact or address details.
• Request the deletion of your account and customer history from our database (subject to pending orders/legal records).

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational and legal reasons. Any revisions will be updated on this page with an updated "Last Updated" date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: